MARAM
Maturity Model

Client
Family Safety Victoria

Role
Lead Designer
User Researcher

Agency
Paper Giant

Year
2024

A toolkit for Family Safety Victoria (FSV) to help services dealing with family violence assess and improve their progress towards state-wide family-violence response obligations.

PROCESS

    • Situational Analysis

    • 8x User Research Interviews

    • 3x Co-design Workshops

    • 3x Prototype Testing Rounds

    • Desktop Research

    • User Research Interviews

    • Prototype Usability Testing

    • Co-design

    • Communication Design

DELIVERABLES

Insights report

A comprehensive insights report featuring key user needs and a set of user personas

Designed to be printed or viewed digitally, the Roadmap is a series of 6 posters that outline the journey to improving MARAM alignment.

Roadmap Posters

An interactive version of the existing MARAM Maturity Matrix, where users can self-assess their organisation across multiple services

Self Assessment Spreadsheet

FEEDBACK

Yor expertise in human-centered design and your commitment to understanding MARAM and addressing our particular needs has shone through. Collaboration, creativity and dedication by the Paper Giant team has been outstanding.
— Principal Policy Officer, FSV

AWARDS