MARAM
Maturity Model
Client
Family Safety Victoria
Role
Lead Designer
User Researcher
Agency
Paper Giant
Year
2024
A toolkit for Family Safety Victoria (FSV) to help services dealing with family violence assess and improve their progress towards state-wide family-violence response obligations.
PROCESS
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Situational Analysis
8x User Research Interviews
3x Co-design Workshops
3x Prototype Testing Rounds
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Desktop Research
User Research Interviews
Prototype Usability Testing
Co-design
Communication Design
DELIVERABLES
Insights report
A comprehensive insights report featuring key user needs and a set of user personas
Designed to be printed or viewed digitally, the Roadmap is a series of 6 posters that outline the journey to improving MARAM alignment.
Roadmap Posters
An interactive version of the existing MARAM Maturity Matrix, where users can self-assess their organisation across multiple services
Self Assessment Spreadsheet
FEEDBACK
“Yor expertise in human-centered design and your commitment to understanding MARAM and addressing our particular needs has shone through. Collaboration, creativity and dedication by the Paper Giant team has been outstanding.”
