Shaping an inclusive public transport experience

Client
Myki (Conduent)
Department of Transport

Role
User Researcher

Agency
Paper Giant

Year
2023 - 2024

We supported DTP and Conduent in deciding on suitable fare validator devices for manufacture, by ensuring devices reflect the needs of customers, across demographics, ability and familiarity.

PROCESS

  • 90-minute qualitative research sessions with public transport users across Victoria, prioritising users with accessibility needs

    • In-situ qualitative research sessions

    • Usability testing

    • Accessibility testing

DELIVERABLES

An insights report that highlights the strengths and weaknesses of each fair validator design, with accessibility recommendations

FEEDBACK

It was wonderful. My facilitator was kind, empathetic, encouraging, and dedicated to her work
— Participant, Accessibility Testing