Shaping an inclusive public transport experience
Client
Myki (Conduent)
Department of Transport
Role
User Researcher
Agency
Paper Giant
Year
2023 - 2024
We supported DTP and Conduent in deciding on suitable fare validator devices for manufacture, by ensuring devices reflect the needs of customers, across demographics, ability and familiarity.
PROCESS
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90-minute qualitative research sessions with public transport users across Victoria, prioritising users with accessibility needs
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In-situ qualitative research sessions
Usability testing
Accessibility testing
DELIVERABLES
An insights report that highlights the strengths and weaknesses of each fair validator design, with accessibility recommendations
FEEDBACK
“It was wonderful. My facilitator was kind, empathetic, encouraging, and dedicated to her work”